Returns require an RMA (Return Merchandise Authorization) issued by GF Customer Service.
Products must be returned to the GF location specified on the RMA.
Items must be returned in the same quantity and in the original unopened packaging and be properly packaged.
Return shipping is the customer’s responsibility and must be prepaid.
Customer-error returns and refused orders are subject to a 25% service charge or $10 minimum, whichever is greater.
The customer is responsible for outbound and return freight charges for customer-error returns.
Returns must be requested and shipped within 30 days of the original shipment date.
All returned products are subject to inspection and approval by GF.
Some products are non-returnable, including:
- Private-label products
- Special-order/non-stocked products
- Discontinued products
- Products with expiration dates
- Sterile products
- Products that cannot be returned for hygienic reasons
- Pedigreed products
- Products requiring special temperature or humidity handling
- Patient lifts
- Clinical care recliners and related parts/accessories
- Certain product lines and related parts/accessories, including Intensa, Hausted, Basic American, and Gendron
GF determines whether a returned item qualifies as a warranty item and whether it will be repaired or replaced.

$20.95 flat-rate freight per shipping unit applies to eligible electronic orders (EDI or GF Marketplace).
Applies to ground shipments within the contiguous U.S. (Alaska and Hawaii excluded) shipped from a GF distribution location.
Expedited shipping is available; additional charges apply.
If the flat-rate total exceeds the actual freight cost, actual freight will be invoiced.

Orders processed through Customer Service do not qualify for flat-rate freight; actual freight applies.
Customer Service orders under $100 are subject to a $10 minimum order fee.
Flat-rate freight does not apply to certain products, including:
- Hazardous materials
- Clinical care recliners
- Case goods
- Mattresses
- Institutional beds
- Select bariatric and oversized products
- Closeouts
- Hausted, Intensa, Basic American, and Gendron products
- Special-order items not stocked at a GF distribution location
Residential deliveries may incur additional handling/delivery charges.
A $45 Residential/Lift Gate fee applies to certain large truck shipments.
Additional charges may apply for:
- Inside delivery
- Lift gate service
- Storage
- Delayed delivery appointments
- Extended unloading
- Re-delivery
- Special delivery locations
- Shipment rerouting
- Changes to shipping methods after shipment leaves the warehouse
Additional freight, residential delivery, lift-gate, and special handling charges may apply.

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